Refund policy

Cancellations
As our coffees are roasted to order, cancellations are accepted only if the request is made within 24 hours of placing your order.

Returns
Coffee is a perishable product, and we do not accept returns unless:
• You receive the wrong product.
• The product arrives damaged.

To request a return, please contact us within 24 hours of receiving your order. Requests made after this period may not be eligible for a return or replacement.

Refunds & Replacements
Once the returned product has been received and inspected, you may choose either:
• A replacement product, or
• A 100% refund.

Replacements and refunds are processed within 3 working days of receiving the returned product.

You'll get a refund to the same payment method which was used at the time of
the purchase. The amount of time it takes before the money is credited back to the customer's account depends on the clearing cycle of the customer's bank and can typically range between 8-12 days.